Return Policy

At Game Horizon Peak, customer satisfaction is our top priority. We understand that there may be instances where you need to return a product or request a refund. This policy outlines the procedures and conditions for returns and refunds for both digital and physical game purchases to ensure a seamless experience for our customers.

1. Digital Game Returns and Refunds

Due to the nature of digital content, refunds for digital game purchases are subject to certain conditions:

2. Physical Game Returns and Refunds

For physical game purchases, we offer a more flexible return policy:

3. How to Request a Refund

If you wish to request a refund for either a digital or physical product, please follow these steps:

  1. Contact our customer support team with your order number and the reason for the return or refund request.
  2. For physical items, our team will provide you with a return shipping label and further instructions.
  3. Refunds for eligible returns will be processed within 5-7 business days of receiving the returned product or verifying the issue with a digital product.

We strive to provide a hassle-free return process to ensure you are satisfied with every purchase. If you have any questions about our return and refund policy, feel free to reach out to our support team. Thank you for shopping with Game Horizon Peak!